FAQs

Our local courier delivers from Wellington to Palmerston North (city limits), including Shannon, Foxton, Levin, Ōtaki, Te Horo, Peka Peka, Waikanae, Paraparaumu, Raumati, Paekākāriki, Petone, Lower Hutt and Upper Hutt.

• Not covered: Makara, areas north of Upper Hutt, and rural beach areas.
• Rural rate applies: Karori, Maoribank, Peka Peka Beach and Te Horo Beach. Please choose the rural option at checkout.
• Rural addresses between towns are usually fine, unless they're far from a state highway.

Not sure? Email us before ordering.

Deliveries run Monday to Friday (not public holidays). As a rough guide:

• Kāpiti Coast: 9am – 3pm
• Hutt Valley, Wellington and Palmerston North: 11am – 5pm

We can't set a specific delivery time or ask the courier to call ahead. If you need it at a set time, pickup is the best option.

No, our local courier doesn't send tracking. You'll get an email receipt when you order, and another when your order is processing. That means it's planned into our production and will be delivered on the day you chose.

We've used the same careful courier for years and problems are very rare, but couriered orders travel at the customer's risk. Pickup is the safest option for special occasions.

• Your address may be outside our courier area, or too remote. Email us to check.
• Some cakes can't be couriered, or are Kāpiti-only, because they're fragile (for example Unicorn Cakes and Two Tier Event Cakes).

Up to 3 months ahead. Online orders need 48 hours' notice. For anything sooner, see our same-day cakes or call us.

We work from a set range, so all available sizes, flavours and colours are in each cake's options. We can't take custom requests.

We don't offer a custom wedding service or tastings, but several cakes in our range are popular for weddings, often with the couple adding their own flowers. We also have wedding toppers. Mini cakes in the eatery are a great way to taste our flavours.

Gift boxes from our Gifts (NZ Wide) section are sent with NZ Couriers, usually same or next day.

• North Island: $10, or $15 rural
• South Island: $15, or $25 rural
• Minimum order: $30

Only items in the Gifts (NZ Wide) section can be sent nationwide.

Yes, within Kāpiti. Catering isn't suitable for courier, so we deliver it ourselves:

• Ōtaki to Raumati: orders over $400, $15 delivery fee
• Waikanae central: orders over $150, $10 delivery fee

Smaller orders, or orders outside these areas, can be picked up from our Waikanae eatery. Minimums apply to catering products only.

Saturday pickup is fine for any order size. Saturday delivery is by arrangement for large functions, so please contact us first. We're closed Sundays and public holidays.

Ready to serve on covered cardboard trays. You can add plates, napkins and cutlery to your order. We don't offer buffet meals, serving staff or equipment hire.

Yes. Order from our food and drinks menu online for pickup, or for delivery within 10 km of our Waikanae eatery.

Our busy kitchen handles gluten, milk, soy, egg, peanuts, tree nuts, fish, sesame, shellfish and sulphites daily, so we can't guarantee any product is allergen-free. Our products are not safe for coeliacs or anyone at risk of a severe reaction. Read our full allergen information.

• Not started yet: we can put your order on hold, or give a store gift card or online credit.
• Already started: we'll credit you less the cost of time and ingredients used. We'll try to re-sell it, but can't guarantee this (and can't for cakes with names on them).
• Same-day changes may not be possible.

Email hello@joeandjoy.co.nz, or for urgent orders call 04 293 3577.

For health and safety reasons we can't accept returns once food has left our premises, unless there's a quality issue or we've made a mistake. If we've made a mistake, we'll refund you the same way you paid.